Refund policy

Return and Refund Policy

Because every item at Vilimic is custom-printed specifically for you when you place an order, we do not hold inventory. For this reason, we do not offer returns or exchanges for buyer's remorse or if you ordered the wrong size. Please carefully review the sizing charts provided on our product pages before making a purchase.

Damages, Defects, and Order Issues

We stand behind the quality of our apparel. Please inspect your order upon reception. If your item arrives misprinted, defective, damaged, or if you receive the wrong item, we will gladly offer a free replacement or a refund.

You must contact us within 30 days of receiving the product to submit a claim.

To start a claim, please contact us at info@vilimic and include:

 Your order number

 Clear photographs showing the issue or damage to the item

Once we evaluate the issue, we will make it right by sending a replacement or issuing a refund. Please do not send any items back to the return address on your package without contacting us first, as unapproved returns will not be accepted.

Exceptions / Non-returnable items

Because our products are made-to-order and custom printed, they fall under the category of customized goods. Therefore, they are exempt from standard e-commerce return policies, including the European Union 14-day right of withdrawal (cooling-off period), unless the item is defective.

Refunds

If a refund is approved due to a product defect or damage, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at info@vilimic.com.